Angola | Culture, Etiquette and Customs

The Basics

The most common greeting is the handshake. Most people use the right hand.
Close friends may embrace, kiss, or offer a friendly backslap.
The greeting process can take some time and should never be rushed.
It's best to always greet elders first. It is also customary to bow when introduced to someone who is obviously older or has a more senior position. This is often the case is rural vs. urban areas.

Most Angolans want to please others and as a result have a tendency to say what they think the other person wants to hear so it is often difficult to get definite answers to questions, especially if the response would be negative. You may get a ‘yes’ when the answer is actually ‘no’.
A good idea is to ask for specifics so that both sides have the same understanding of what statements mean.

In rural areas, women do not tend to look the other person directly in the eye. This tends to be a less pronounced with younger Angolans and in the capital city, Luanda.

For Men: dark colored conservative suits with shirts and ties.
For Women: stylish business suits or dresses and blouses. Some make-up and accessories are usually worn.
Being well groomed and having all clothing neatly pressed is appreciated.
Business casual attire may be appropriate in certain industries.

When meeting someone more senior than you in age or position, it is considered polite to bow slightly.
If you know a person’s professional title, you may use the title when conversing.
Government officials may be addressed as “Excellency” or "Excelencia" without using their surname.
Business cards tend to be given without formal ritual.
Although not all Angolans have business cards, they expect expats and business travelers to have them.
It's best to present your card so it is readable to the recipient.

The first meeting is often used to get better acquainted and business may not be discussed. It is often used to determine if you are the type of person with whom they would want to conduct business. This getting-to-know-you conversation is an important part of business and should not be rushed.
Meetings are not always as private and it may appear that there are several meetings taking place in the same room.
Agendas are not part of the business culture. If provided, they generally act as a starting point for discussions rather than an itemized list of what will be covered. It's best to avoid attempting to adhere to a strict agenda until a relationship has been established and even then it may be a challenge.
Meetings tend to have a formal ambiance.

Angolans strive to please others and as a result have a tendency to say what they think the other person wants to hear.
It is often difficult to get definite answers to questions, especially if the response would be negative. You may get a ‘yes’ when the answer is actually ‘no’.
It is important to watch for evasions or half statements. Rather than accept assurances at face value it may best to ask for specifics so that both sides have the same understanding of what statements mean.

If you are invited to an Angolan's home, bringing fruit, flowers, or chocolates to the host is a good idea.
A small gift for children is always appreciated.
Gifts are not always opened when received.

The guides describe what people tend to do. The work at culturecrossing.net is about what you do.