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It is best to address people using their professional title or Mr./Mrs. and last name.
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People are often referred to using their surname only, and that is acceptable in most cases. If you don’t know the person’s name, you should say sir, ma’am, or the like in the local language. In Afrikaans, which is spoken throughout the southern 2/3rds of the country, sir is “manier” and ma’am is “may frou.”
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Avoid using first names until being invited to do so.
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"Director” or a person’s title is often used for people in high posts.
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There is no set protocol with the giving and receiving of business cards, but it is always advisable to give and receive cards with the right hand.
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